How do I request and manage appointments on the client portal?

At Overcomers Counseling, we understand that convenience and flexibility are key to facilitating your therapy journey. This is why we've implemented an easy-to-use appointment management system in our client portal. This feature not only allows you to request appointments at your convenience but also enables you to manage your existing appointments with ease. This system empowers you to steer your therapy sessions according to your schedule, allowing for greater autonomy and comfort. By digitizing this process, we're striving to offer you a therapy experience that is not just transformative, but also convenient and stress-free. 

Access to the client portal to request/manage appointments is only available for existing/established clients. New clients to Overcomers need to find an available provider on our website directory.

How to request appointments

• Log in to your practice's portal.
• Click the Request Appointment button.

• From the Appointment Type dropdown, select whether you are scheduling a Therapy appointment or a Medication Management appointment, if applicable. 
• Select your preferred location from the Location dropdown.
• From the Clinician dropdown, select your existing provider/clinician.

Please do not select another provider.  If you are interested in transferring, please contact our scheduling team to properly terminate from one provider and establish care with another. 

• Click the View Available Times button.

• Select your preferred appointment time.
• Review your appointment request details and click the Submit Request button

You will receive an email confirmation once your appointment request is approve by your provider. 

If your request is declined, you will be contacted by your provider directly to reschedule. Declined appointment requests will not appear in your appointment list.

How to view appointments

• Log in to your practice's portal.
• Your next confirmed appointment is shown on the homepage. To view your full list of appointments, click the Manage Appointments button or click the Appointments tab at the top of the page. Confirmed, pending, and cancelled appointments will display slightly differently in the list.

(A) Pending appointment request: Pending new appointment requests appear with a blue and white striped bar and "New Appointment Pending" tag. These appointments have not yet been confirmed by your practice.

(B) Confirmed appointment: Your confirmed upcoming appointments appear on you appointment list with a solid blue bar. 

(C) Pending cancellation or reschedule request: Appointments that you have requested to be rescheduled or canceled through the portal appear with blue and white striped bar and a "Rescheduling/Cancellation Pending" tag. These appointments were previously confirmed by your practice, but your practice has not yet reviewed your request to cancel or reschedule.

(D) Canceled appointment: Upcoming appointments that have been canceled appear with a white bar and a strike through the appointment details.

To learn more about canceling/rescheduling your appointments, click here.