How do I cancel my appointment in the client portal?

Modified on Sat, 07 Oct 2023 at 08:34 AM

As a support team, it is our top priority to make sure that our clients have a positive and stress-free experience when using our services. We understand that sometimes unexpected events may arise and appointments need to be cancelled. In such cases, we are here to guide you through the process of cancelling your appointments in the client portal.

>> To learn how to manage all your appointments, go here.

Step 1:  Log into the Client Portal

Click here to log in to Overcomers' client portal.   Please note that you can only cancel appointments greater than 24 hours from their start time via the client portal.   If you cancel within 24 hours from the start time you may be subject to a late cancelation fee and/or you may need to call our support team at (719) 345-2424 to cancel.  

Step 2:  Navigate to Your Appointments

Click on "Appointments" in the menu and then select the appointment you want to cancel or reschedule.

Step 3: Click to Cancel or Reschedule

When canceling and rescheduling appointments, please be mindful of our cancellation policy as you may be charged cancellation fees. Our cancellation policy states $110 will be charged if the appointment is canceled less than 24 hours in advance. If you can't make it to your in-person session, you can do a telehealth (over video) session. Please reach out to your therapist to switch from in-person to telehealth via email: {firstname}.{lastname} or

In conclusion, the ease with which you can manage your appointments, including cancellations, is a testament to the client-focused support offered by Overcomers Counseling. We ensure every step in your interaction with our client portal is designed with your convenience and peace of mind at the forefront. Should you need to cancel a therapy session, rest assured that the process is simple and stress-free. Our commitment to providing top-tier support is unwavering. We're not just here to provide therapy; we're here to partner with you in your journey, every step of the way.

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